Privacy Policy for ShopFlow

Privacy Policy

Last Updated: December 6, 2025

ShopFlow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

Personal Information:

• Name and email address (for account creation)

• Phone number (optional, for account recovery)

• Profile information

• Business information (name, type, currency)

Business Data:

• Product inventory details

• Sales transactions and records

• Purchase and expense information

• Customer and supplier information

• Debt and credit records

• Business notes and reminders

• Milestone and goal data

Technical Data:

• Device information (model, OS version)

• App usage statistics

• Error logs and crash reports

• IP address and location data (for Shop Network)

• Push notification tokens

2. How We Collect Information

We collect information through:

• Direct input when you create an account or enter data

• Automatic collection via Firebase Analytics

• Camera access for receipt scanning (with permission)

• Location services for Shop Network (with permission)

• Notification preferences you set

• Third-party authentication (Google Sign-In)

3. How We Use Your Information

We use collected information to:

Provide Services:

• Operate and maintain the App

• Process and store your business data

• Generate analytics and insights

• Send notifications and reminders

Improve Services:

• Analyze usage patterns

• Fix bugs and improve performance

• Develop new features

• Personalize your experience

AI Features:

• Process receipt images with Google Gemini AI

• Generate business insights and recommendations

• Provide smart milestone suggestions

• Assist with note generation

Account Management:

• Verify your identity

• Process subscription payments

• Provide customer support

• Send important updates

4. Data Storage and Security

Storage:

• Data is stored on Google Firebase servers

• Servers are located in secure data centers

• Data is automatically backed up

• Business data is isolated per account

Security Measures:

• End-to-end encryption for data in transit (TLS/SSL)

• Encryption at rest using Firebase security

• Secure authentication with Firebase Auth

• Regular security audits and updates

• Access controls and permissions

Note: No method of transmission over the internet is 100% secure. While we implement industry-standard security measures, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We DO NOT sell your data to third parties.

We share limited data with:

Service Providers:

• Firebase (Google) - Data storage, authentication, analytics

• Google Gemini AI - AI-powered features

• RevenueCat - Subscription management

• Cloud messaging services - Push notifications

Legal Requirements:

We may disclose information if required by law, subpoena, or to:

• Comply with legal obligations

• Protect our rights and property

• Prevent fraud or security issues

• Protect user safety

Shop Network:

• Business name and location (approximate)

• Product catalog (if you choose to share)

• No personal or financial data is shared

6. AI and Data Processing

Google Gemini AI:

• Receipt images are sent to Google Gemini for processing

• Images are processed to extract transaction data

• We do not permanently store receipt images

• Google's AI terms and privacy policies apply

• You can opt out by not using AI features

Business Insights:

• Your business data is analyzed locally and via AI

• Insights are generated based on your data only

• No data is shared with other users for insights

7. Your Data Rights

You have the right to:

Access:

• View all your personal and business data

• Request a copy of your data

Modify:

• Update your profile information

• Correct inaccurate data

• Edit business records

Export:

• Export your data in CSV or PDF format (Premium)

• Download business reports

Delete:

• Delete individual records

• Delete entire businesses

• Request complete account deletion

• Note: Deletion is permanent and cannot be undone

Control:

• Manage notification preferences

• Control app permissions (camera, location)

• Opt out of analytics

• Cancel subscription anytime

8. Permissions and Access

The App requests the following permissions:

Required:

• Internet - Sync data and use cloud features

• Storage - Save exported files and images

Optional:

• Camera - Scan receipts and add product images

• Location - Find nearby businesses in Shop Network

• Notifications - Receive alerts and reminders

• Phone - Optional contact sync for customer records

You can deny permissions, but some features may be limited.

9. Children's Privacy

ShopFlow is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately to delete it.

10. Data Retention

Active Accounts:

• Data is retained as long as your account is active

• Automatic backups for data protection

Deleted Accounts:

• Account data is permanently deleted within 30 days

• Some logs may be retained for legal/security purposes

• Export your data before deletion

Subscription Data:

• Subscription history retained for tax/legal compliance

• Purchase records maintained per app store policies

11. Cookies and Tracking

We use:

• Firebase Analytics - App usage and performance

• Session tokens - Keep you logged in

• Preferences - Remember your settings

We do NOT use:

• Third-party advertising cookies

• Cross-app tracking

• Behavioral advertising

12. International Data Transfers

Your data may be transferred to and stored on servers in countries other than your own. By using ShopFlow, you consent to such transfers. We ensure adequate safeguards are in place for international transfers.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• In-app notifications

• Email notifications

• App update notes

The "Last Updated" date will be revised. Continued use after changes constitutes acceptance.

14. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their privacy policies before providing any information.

15. Contact Us

For privacy-related questions or requests:

Email: yarpsports@gmail.com

Phone: +254 708589852

We will respond to privacy inquiries within 30 days.

16. Your Consent

By using ShopFlow, you consent to our Privacy Policy and agree to its terms. If you do not agree, please do not use the App.